Refund policy

We have a 30-day return policy, which means you can return it within 30 days upon delivery. Egofit treadmills are fully assembled and arrive ready for use. To start a return, you can contact us at info@egofitwalker.com. If your return is accepted, we’ll send you a prepaid return shipping label (we cover the shipping fee), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that: Egofit will charge an $80 repackaging fee for returns that do not have all original packaging. Egofit will not cover any accrued expense for replacement packaging. The repackaging fee will be deducted from the final refund amount.

Return Process

All products purchased directly from egofitwalker.com, can be returned within thirty (30) days under our returns policy. If you do wish to return a Egofit product, simply email us at info@egofitwalker.com with the subject line Return Request. Please provide us with:

    • Your Egofit Serial number
    • Order number
    • Shipping Address
    • Reason for return

Please note that as part of the return process we will require additional information such as: package images, device images etc. We will then confirm any/all return charges to be paid prior to arranging for your return label to be emailed.

After receiving the return label, Kindly schedule your carrier pick-up at your earliest convenience. 

Egofit reserves the right to:

  • Charge additional fees if the returned unit is in a damaged condition and missing/altered parts (as originally delivered).
  • Charge additional fees if the returned unit has more than 10,000 steps (up to 15% of purchase price).
  • Deny refund if your returned unit is beyond 30-days of the return label issue date.

Egofit accessories

The following accessories may not be returned or exchanged if they have been used:

  • Noise reduction rubber protectors
  • Belt lubrication bottles
  • Generic phone tripod

    Return Exceptions

    If a product purchased from Egofit is damaged or defective upon arrival, you are eligible for a return without the above pre-conditions, pending approval of the Egofit support team.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next, contact your bank. If completed both steps and you still have not received your refund, please contact us at info@egofitwalker.com

    Exchanges (if applicable)

    Egofit will exchange your unit if it shows any manufacturing defects or damage within the first 30 days of receiving your Egofit. If you need to request an exchange for the same item within the first 30-days, please contact Egofit support team at info@egofitwalker.com